Complaint Resolution

If you would like to talk to us about how we could improve our service to you, or if you are unhappy with the service you are receiving, please let us know by contacting Neil Harries neil.harries@harrieswatkins.com  We will consider carefully any complaint you may make as soon as we receive it and do all we can to resolve it. We will acknowledge your letter within five business days of its receipt and endeavour to deal with it within eight weeks. If we do not deal with your complaint in this time, or if you are unhappy with our response, you may of course take up the matter with our professional body the ICAEW.

 If your complaint is about our probate or estate administration work you may also take the matter with the Legal Ombudsman.

The contact details for the Legal Ombudsman, are:

• T 0300 555 0333
• Post Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ
• E enquiries@legalombudsman.org.uk

Ordinarily, the following timescales apply for making a complaint to the Legal Ombudsman:

• the act or omission, or when the complainant should reasonably have known there was cause for complaint, must have been after 5 October 2010; and
• the complainant must refer the complaint to the Legal Ombudsman no later than: – six years from the act/omission; or – three years from when the complainant should reasonably have known there was cause for complaint; and – the complainant must refer the complaint to the Legal Ombudsman within six months of the date of our written response.